Frequently Asked Questions (FAQ)

1. What is Ausence?

Ausence is a Bangladeshi brand that offers 100% authentic Australian-imported skincare, cosmetics, and baby care products. We bring you high-quality, dermatologist-approved products directly from Australia.

2. Are your products original?

Yes! We source our products directly from trusted Australian brands to ensure authenticity and quality.

3. Do you have skincare products for all skin types?

Absolutely! We offer a wide range of skincare products suitable for all skin types, including oily, dry, combination, and sensitive skin.

4. Do you sell products for men, women, and babies?

Yes! Our collection includes skincare and cosmetics for men, women, and babies, ensuring safe and effective options for all ages.

5. How can I place an order?

You can place an order directly through our website by:
✅ Browsing our products
✅ Adding items to your cart
✅ Proceeding to checkout
✅ Completing payment and providing your delivery details

6. What payment methods do you accept?

We accept multiple payment options, including Bkash, Nagad, Rocket, bank transfers, and cash on delivery (COD).

7. How long does delivery take?

Depends on the courier service. It can be 3-5 business days for all around Bangladesh.

8. Do you offer free shipping?

Sometimes we offer free shipping on our promotions and offers. But most of the time shipping charge will be applied, a flat rate of 100৳ for all around Bangladesh.

9. Can I return or exchange a product?

Yes! We offer returns and exchanges within 7 days if the product is unused, unopened, and in its original packaging. Please check our Return Policy for details.

10. How can I contact customer support?

You can reach us via:
📧 Email: Info@ausence.com
📩 Social Media: https://www.facebook.com/share/1AEUHYJ7HM/

11. Do you offer discounts or promotions?

Yes! We frequently run special discounts and promotions. Follow us on social media and subscribe to our newsletter to stay updated!